FAQs
1. What is AusCleanBrands?
AusCleanBrands is a curated platform offering clean, non-toxic skincare, personal care and beauty
products. Our mission is to empower individuals with autoimmune conditions, allergies, or simply
those seeking a cleaner, healthier lifestyle by providing high-quality, affordable products that look
and feel luxurious.
2. What makes AusCleanBrands unique?
We focus on:
• Clean Ingredients: Free from harmful chemicals, ensuring safety for sensitive skin and
autoimmune conditions.
• Support for Local Makers: We prioritise sourcing from local artisans and businesses,
promoting sustainability and supporting our community.
• Affordable Luxury: Premium aesthetics with mid-range pricing.
• Education: Providing resources to help you live a cleaner, low-tox life.
3. Who are your products designed for?
Our products are ideal for:
• Individuals with sensitive skin or autoimmune-related skin conditions who want to minimise
exposure to potential irritants.*
• Those with known allergies seeking products free from common allergens.
• Anyone looking to embrace a clean, non-toxic lifestyle.
*Please note: Our products are not a substitute for medical treatments. If you have specific ski
conditions, consult with a healthcare professional for advice tailored to your needs.
4. What is your approach to clean beauty, skincare and personal care?
We adhere to strict clean beauty standards by avoiding common allergens and harmful ingredients,
such as:
• Parabens
• Sulphates (SLS/SLES)
• Phthalates
AusCleanBrands Web Content
• Formaldehyde and formaldehyde-releasing agents
• Synthetic fragrances
For a comprehensive list of harmful ingredients to avoid and why they matter, visit The ACB Dirty
List. Each product we offer is carefully reviewed for quality, safety, and effectiveness.
5. Are your products tested on animals?
No, we are committed to cruelty-free practices. None of the products we curate or sell are tested on
animals.
6. How do I know which products are right for me?
We provide detailed product descriptions, ingredient lists, and usage guidelines. For personalised
recommendations, you can reach out to our customer support team at info@auscleanbrands.com or
explore our blog for educational content.
7. Do you offer international shipping?
Currently, we do not offer international shipping. We are focused on serving customers within
Australia. For updates on future availability, please subscribe to our newsletter.
8. What is your return policy?
We offer hassle-free returns within 30 days of purchase for unused and unopened products in their
original packaging. For more details, please see our Returns & Refunds policy.
9. Can I find your products in physical stores?
Currently, AusCleanBrands is an online-only platform. This allows us to curate and deliver the best
products directly to your doorstep while keeping costs affordable.
10. How do you ensure the quality of the products you sell?
We partner with trusted brands and rigorously vet every product. Our selection process includes
testing, ingredient analysis, and customer feedback to ensure our offerings meet the highest
standards.
11. Do you offer discounts or promotions?
Yes, we offer seasonal sales, bundle discounts, and exclusive promotions for our email subscribers.
Sign up for our newsletter to stay updated on special offers.
12. How can I contact customer support?
For assistance, please contact our customer service team at info@auscleanbrands.com or use the
live chat feature on our website. Our team is available Monday to Friday, 9 AM to 5 PM (AEST)
13. Can I partner with AusCleanBrands?
We’re always looking to collaborate with like-minded brands and influencers. If you’re interested i
partnering with us, please visit our Affiliate Program page for more information.
14. How do I stay updated on new products and tips?
Follow us on social media, subscribe to our newsletter, and check out our blog for the latest
updates, product launches, and clean living tips.
15. Are your products environmentally friendly?
Sustainability is important to us. Many of our products are eco-friendly, and we strive to minimise
waste through thoughtful packaging and sustainable sourcing practices
16. Where can I learn more about autoimmune conditions and clean living?
Visit our blog for in-depth articles, recipes, and tips on managing autoimmune conditions and
adopting a clean lifestyle. Our content is designed to educate and empower you on your wellness
journey.