FAQs

FAQs

AusCleanBrands is a curated platform offering clean, non-toxic skincare, personal care and beauty products. Our mission is to empower individuals with autoimmune conditions, allergies, or simply those seeking a cleaner, healthier lifestyle by providing high-quality, affordable products that look and feel luxurious.
We focus on: • Clean Ingredients: Free from harmful chemicals, ensuring safety for sensitive skin and autoimmune conditions. • Support for Local Makers: We prioritise sourcing from local artisans and businesses, promoting sustainability and supporting our community. • Affordable Luxury: Premium aesthetics with mid-range pricing. • Education: Providing resources to help you live a cleaner, low-tox life.
Our products are ideal for: • Individuals with sensitive skin or autoimmune-related skin conditions who want to minimise exposure to potential irritants.* • Those with known allergies seeking products free from common allergens. • Anyone looking to embrace a clean, non-toxic lifestyle. *Please note: Our products are not a substitute for medical treatments. If you have specific ski conditions, consult with a healthcare professional for advice tailored to your needs.
We adhere to strict clean beauty standards by avoiding common allergens and harmful ingredients, such as: • Parabens • Sulphates (SLS/SLES) • Phthalates AusCleanBrands Web Content • Formaldehyde and formaldehyde-releasing agents • Synthetic fragrances For a comprehensive list of harmful ingredients to avoid and why they matter, visit The ACB Dirty List. Each product we offer is carefully reviewed for quality, safety, and effectiveness.
No, we are committed to cruelty-free practices. None of the products we curate or sell are tested on animals.
We provide detailed product descriptions, ingredient lists, and usage guidelines. For personalised recommendations, you can reach out to our customer support team at info@auscleanbrands.com or explore our blog for educational content.
Currently, we do not offer international shipping. We are focused on serving customers within Australia. For updates on future availability, please subscribe to our newsletter.
We offer hassle-free returns within 30 days of purchase for unused and unopened products in their original packaging. For more details, please see our Returns & Refunds policy.
Currently, AusCleanBrands is an online-only platform. This allows us to curate and deliver the best products directly to your doorstep while keeping costs affordable.
We partner with trusted brands and rigorously vet every product. Our selection process includes testing, ingredient analysis, and customer feedback to ensure our offerings meet the highest standards.
Yes, we offer seasonal sales, bundle discounts, and exclusive promotions for our email subscribers. Sign up for our newsletter to stay updated on special offers.
For assistance, please contact our customer service team at info@auscleanbrands.com or use the live chat feature on our website. Our team is available Monday to Friday, 9 AM to 5 PM (AEST)
We’re always looking to collaborate with like-minded brands and influencers. If you’re interested i partnering with us, please visit our Affiliate Program page for more information.
Follow us on social media, subscribe to our newsletter, and check out our blog for the latest updates, product launches, and clean living tips.
Sustainability is important to us. Many of our products are eco-friendly, and we strive to minimise waste through thoughtful packaging and sustainable sourcing practices
Visit our blog for in-depth articles, recipes, and tips on managing autoimmune conditions and adopting a clean lifestyle. Our content is designed to educate and empower you on your wellness journey.