Shipping & Delivery
At AusCleanBrands, we are dedicated to providing a seamless shopping experience for our Australian customers. Please find our shipping and delivery details below:
Processing Times
1. Order Processing: Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
We currently ship exclusively within Australia and offer the following shipping options:
1. Standard Shipping:
- Delivery Time: 3-7 business days.
- Cost: Flat rate of AUD $8.13 for parcels up to 500g.
2. Express Shipping:
- Delivery Time: 3-7 business days.
- Cost: AUD $12.14 for parcels up to 3kg.
Free Shipping
1. Eligibility: All orders include a tracking number, emailed upon dispatch. Use the provided link to monitor your package.
Delivery Information
1. Tracking: All orders include a tracking number, emailed upon dispatch. Use the provided link to monitor your package.
2. Signature on Delivery: A signature is required upon delivery for security purposes. If unavailable, the carrier may leave a card for redelivery or collection.
Estimated Delivery Times
While we strive to meet delivery timelines, delays may occur due to unforeseen circumstances such as weather, public holidays, or other factors. AusCleanBrands is not liable for delays caused by the shipping carrier.
Address Accuracy
Ensure your shipping address is correct at checkout. Incorrect or incomplete addresses may lead to delivery delays or additional charges. If you notice an error, contact us immediately at
info@auscleanbrands.com.
Lost or Damaged Parcels
1. Lost Parcels: If your order hasn't arrived within the estimated timeframe, contact our support team. We will work with the carrier to resolve the issue.
2. Damaged Parcels: If your package arrives damaged, take photos of the packaging and items, and contact us within 7 days of delivery to arrange a replacement or refund.
Contact Us
For any concerns or questions about shipping and delivery, contact our support team at
info@auscleanbrands.com.